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Avast For Mac Wont Allow Ftp

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Scheduled scans allow you to set the time for Avast for Mac to run its routine scans for the presence of malware. Moving the scheduled time to when it will least impact your workload is a big plus. Moving the scheduled time to when it will least impact your workload is a big plus.

Configure Avast Internet Security Firewall rules to allow AkrutoSync program through the firewall. Open ports in firewall. Direct sync of Outlook Contacts. Navigating & Transferring Files with FTP & FTPS. Once you are connected to the FTP server, you can browse the remote server like any other local folder on your Mac, because the server is treated just like a normal file system window in the Finder. Click 'Allow an app or feature through Windows Firewall' (Windows 10 and 8) or 'Allow a program or feature through Windows Firewall' (Windows 7), then click 'Change settings.' Make sure that iTunes is selected for both private and public networks and that Bonjour is selected for private networks only. Avast for mac = gui stuff + scanning daemon. The daemon is responsible for all the virus recognition, unpacking (and in the forthcomming version also for incremental updates), while the gui does the visualisation for the user (the daemon itself is driven using custom socket-level protocol). Just got a new Brother 9970CDW printer and love it. I have two other Windows machines in the house and when I press the Scan to PC button on the printer it gives me the option to scan to a defined folder on the particular computer that I select on the network.

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Sean Lee
Hi, AVG is making Globalscape Cute FTP Pro v9.0.5 crash. The only way I can use the program now is to disable AVG. When I tried to allow Cute FTP through the Firewall, AVG completely froze before I could even browse to the app. Cute FTP isn't on the list of programs so I'm wondering if that could be the problem.
  • May 5, 2016
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Kishore(Avast)
Hello Sean,
We regret for the inconvenience caused. Please follow the instructions on the article avgclick.me/RepairAVG to repair the AVG program and once done please add the program to the exception list using the instructions on the article http://avgclick.me/AddException and check whether it resolves the issue.
Thank you.
  • May 5, 2016
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Sean Lee
I added Cute FTP to the list of allowed applications but that didn't help.
  • May 5, 2016
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Avinash(Avast)
Hello Sean,
Did you add the application in firewall exceptions and other components exceptions as well as described in the article provided by Kishore in his last post?
  • May 5, 2016
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Sean Lee
When I disable AVG I don't check the box to disable the firewall and then it works fine. Does that mean it's not related to the firewall? I did add Cute FTP as an exception to the firewall and also AVG prompted me to add som FTP file sharing folder or something.
  • May 6, 2016
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Balasubramanian(Avast)
Thank you for providing the detailed information.
If the program isn't blocked even without disabling Firewall component then it means that the one of the components of AVG program is blocking it.
After adding the application to exception list, did you enable the AVG program again check whether it is blocking the Cute FTP?
  • May 6, 2016
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Sean Lee
I don't know what you mean. I only disabled it for 10 min each time for testing puposes. Whenever AVG is on, Cute FTP crashes.
  • May 6, 2016
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Balasubramanian(Avast)
Sorry, so you mean that you haven't added the Cute FTP program to the AVG's exception, am I right?
  • May 6, 2016
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Sean Lee
Are you seeing this whole conversation or just the original question?
  • May 6, 2016
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Balasubramanian(Avast)
Sorry, I missed your previous post where you said that you have already added it to exception but it didn't help.
In this case, we request you to get connected to our additional support.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if the email is not present in the inbox.
  • May 6, 2016
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Sean Lee
No, that is not right. I have said 'I added Cute FTP to the list of allowed applications but that didn't help.' and 'and also AVG prompted me to add som FTP file sharing folder or something.' I searched for cute FTP in the program folder and selected the .exe to add to the exception list. And then AVG promted me to add some othe FTP folder to the list as well.
  • May 6, 2016
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Balasubramanian(Avast)
Sean, please check for my previous reply. I have sent you the email instructions to get our additional support.
  • May 6, 2016
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Sean Lee
  • May 6, 2016
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Nick King
Ah, thanks Sean - another user of CuteFTP which appears to have started crashing recently... I hadn't thought of disabling AVG - lo and behold when I disable AVG, it no longer crashes...
If this continues, I might need to find an alternative anti-virus program...
Mount
  • May 6, 2016
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Aravind Gnanamurthy(Avast)
Hello Nick,
We are sorry for the difficulties you are currently experiencing.
We request you to contact our AVG live chat support to diagnose the exact issue you are facing. Click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security and fill out the form. One of our representative will help you with it.
Feel free to contact us for any further assistance. Thank you.
For
  • May 6, 2016
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James Tupper
Having the same issue here, if a solution isn't forthcoming I will have no option but to change my AVG to something else
  • May 7, 2016
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Bob Dahlin
Have had the exact same issue (AVG Pro and CuteFTP 9.5), and weirdly enough only on one of two laptops both running Win 10.
Using the above description to exclude the CuteFTP exe-files worked fine for me.
Pro-tips:
Make sure you make an exception for the exe-files in the install folder and not on the shortcuts or it won't work (on my machine that's in C:Program Files (x86)GlobalscapeCuteFTP).
Make sure you make an exception for both exe-files in the install folder: cuteftppro.exe and ftpte.exe. One is the program itself, the other is the transfer engine.
That did the trick for me, if you still don't get it to work; Consider doing exceptions for the DLL-files as well, that is what I would have tried next...
  • May 9, 2016
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Balasubramanian(Avast)
Hello Bob,
We really appreciate your efforts in sharing the workaround.
  • May 9, 2016
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Tom Archer
I installed the free AVG antivirus software on my Macbook Pro but after I ran the scan for virus program my laptop restarted itself but won't launch. I can turn it off by pushing the power button, but when I start it the launch process only gets to the apple symbol and then after a while restarts itself again. There are also small dots that appear on the gray screen during its attempt to launch.
  • August 7, 2015
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Tom Archer
Hi Vladimir,
My Macbook Pro is up and running again. With further troubleshooting I determined it wasn't a software problem but a failure of the logic board. It must be the strain (heat generation) of running the virus check was more than the six year old logic board could handle. I reflowed the logic board and everything is working again. My guess is that the virus scan program was never to blame for the problem. I really do appreciate, though, all the assistance you provided. I do have the 'diagnostic report' folder if you still want it, but I would need instructions on how to send via FTP (I didn't see the article you referred to concerning sending with FTP).
Again, thanks for your help.
Sincerely, Tom
  • November 18, 2014
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Alan Binch
Tom, Have a look @ this new form link (https://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience but please bear in mind it's now the weekend.
AVG Guru
  • November 1, 2014
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Zbynek(Avast)
Hi Tom,
I would like to let you know that your issue was transfered to our product specialist.
We will keep you informed here.
Thank you
  • November 5, 2014
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Vladimir(Avast)Dear Tom,
We would like to inform you and propose some steps to take in order to restore functionality of your Macbook.
Additionally, we have some questions to ask that will help us to understand what happened. Please respond to these:
Has the conducted scan detected any infections in your Mac?
If yes, have you deleted them?
The AVG AntiVirus for Mac is designed in a way not to delete any files without user's consent as well as the program would not perform a system reboot on its own, unless there is an unexpected extraordinary situation (system crash, but it is not forced by AVG).
By the words of our development, there are two possible reasons that caused this situation to occur.
  1. You installed AVG AntiVirus on your system despite having another antivirus engine with resident shield already running on your system. This situation can cause such deadlock as well as the accidental system reboot may happen.
  2. There is a problem with one of AVG's drivers. To determine this we would like to request some files from your system, which are stored in /Library/Logs/DiagnosticReports/.

There are two possibilities how to get into the corrupted system:
  1. Boot into another OS and delete files from the corrupted (unbootable) partition. This way you can delete all AVG-related files or at least /Library/LaunchDaemons/com.avg.Antivirus.services.plist . This file should prevent AVG from launching on boot, thus unlocking the deadlock and allow a proper start-up of the system, so you will be able to delete the rest of AVG files.
  2. Or you can try to boot into a single-user mode and delete the above-mentioned file. Here is a short guideline:
    1. Turn on your computer.
    2. Hold Command button and keep pressing S button.
    3. The system should start-up into an environment close to Terminal (command line) and you will be logged under root user.
    4. Please type 'mount -uw /' (without quotation marks) and enter to grant you write permissions to local hdd.
    5. Type 'rm /Library/LaunchDaemons/com.avg.Antivirus.services.plist' (without quotation marks) and enter.
    6. Type 'reboot' (without quotation marks) and enter.

The system should boot normally without functionally running AVG. Thus you will be able to unistall AVG. However, before you uninstall AVG we would like to ask you to send us log files due to the fact that the files should be removed with deletion of AVG. These files will help us to understand what happened and take actions to avoid such situations in the future.
The files we would like to request are located in:

Adobe Flash Player For Mac Won't Work


/Library/Logs/DiagnosticReports
~/Library/Logs/DiagnosticReports
/Library/Logs/com.avg.Antivirus
~/Library/Logs/com.avg.Antivirus
Please copy files from these locations and archive them in order to compress file size. Have a look at this article which will help you to upload the file to our FTP. Let us know when you do so, stating the name of the file as well.
Feel free to contact us for further questions. Thank you for your cooperation.Outlook for mac won
Regards,
Vladimir
  • November 5, 2014
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Tom Archer
Thanks.
I didn't previoulsy have any antivirus software installed.
I don't know if the AVG antivirus scan detected any virus. The screen was frozen and then the laptop restarted.
I have tried booting from the original Apple install DVD and from an OS 10.10 rescue CD, but they don't get any further than booting from the hard drive.
I followed your instructions to access the terminal by starting with command S and entering 'mount -uw /' and then entering 'rm /Library/LaunchDaemons/com.avg.Antirvirus.services.plist' but I get a message 'no such file or directory'
Is there a different file name I should try?
Also, it might be relevant (I don't know) that when I do a verbose restart (command V) one of the last scripts shown before the laptop has a panic reboot is: 'BUG in process sehelperd[135] . . .'
I am hoping that there is another command I can give through the command S terminal that will allow me to successfully boot from the hard drive or from an install DVD or rescue CD?
Is there a different file or directory I should remove?
Your help will be greatly appreciated!
P.S.
If I can get to the diagnostic reports I would be glad to send them to you for your study.
  • November 5, 2014
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Vladimir(Avast)
Dear Tom,
Thank you for your reply.
We are sorry to hear that the proposed steps did not cure your situation. Your response was quoted to our development department and we have their comments for you.
You stated that - one of the last scripts shown before the laptop has a panic reboot is: 'BUG in process sehelperd[135] . . .' - but unfortunately sehelperd is not a daemon of AVG software nor it looks to be a daemon belonging to system operations.
Nonetheless, we did some research for you and found this topic:
http://www.tonymacx86.com/general-help/143854-yosemite-10-10-bug-process-suhelperd.html
where users say that this problem is probably caused by incorrect extraction of SD card from the laptop. Yet, there is more information to find and something may be useful for you, as well as proposed solutions to this issue. Please, have a close look at this threat.
Additionally, you replied that - ...and then entering 'rm /Library/LaunchDaemons/com.avg.Antirvirus.services.plist' but I get a message 'no such file or directory' - did not help to remove the files. We found that there is a typo in your submitted command (although, may be just in the forum post). You typed Antirvirus, thus provided an extra letter 'r'. Please re-try this procedure.
Alternatively, you can delete the whole AVG installation this way. You can try to enter these commands (without quotes):
'rm /Applications/AVG AntiVirus.app'
'rm /Library/LaunchDaemons/com.avg.*'
'rm /Library/LaunchAgents/com.avg.*'
After this procedure, folders
/Library/Application Support/com.avg.Antivirus (1)
/Library/Logs/com.avg.Antivirus
will remain in the system, you can also delete the (1) marked folder. The other folder should contain log files, which we would like to review.
Thank you for your cooperation.
Regards,
Vladimir
  • November 6, 2014
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Fortnite For Mac Won't Work

Tom Archer
Vladimir,
I was able to remove the four items mentioned (in two cases different commands were needed, such as 'rm -r /Applications/AVG*AntiVirus.app') However, my Macbook Pro still will not boot past the apple logo (there is some conflict that causes it to panic reboot). And I am still not able to boot from the original install DVD or a rescue CD.
I have ordered a firewire cable that will hopefully allow me to start my Macbook Pro in target mode and access the hard drive through a different Macbook Pro. If this works I will retrieve the logs you requested.
If you have any other ideas, I'm willing to give them a try.
Thanks for the help.
Tom
  • November 7, 2014
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Vladimir(Avast)
Dear Tom,
Please accept our apologies for the time delay in our response.
We are sorry that you are still experiencing troubles. Have you succeeded in booting your Mac with help of another Mac? Any news about your issue?
From our precious conversation we understood that the scan of AVG was not successfully completed, was it? If yes, were there any threats detected? Did you confirmed the deletion of any files?
Anyway, we would like to propose you to run a checkdisk utility to see if your hard-drive is not damaged in any way. There is a possibility for hardware failure that took place and is now preventing your Macbook from running.
Please have a look at this guide:
'To repair using fsck Restart in Single User mode (Command+S on boot) OR boot with the Install disc. At the command line, type:
/sbin/fsck -fy
If fsck found issues and has altered, repaired, or fixed anything, it will display this message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command you typed until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
About the -y flag: Tells fsck that you want to answer 'yes' to all questions about fixing, repairing, or salvaging information. This is the optimal approach, as answering 'no' to any question causes fsck to stop. You cannot determine that all necessary repairs have been made until fsck completes and gives its final report.
The -f flag forces fsck to check 'clean' filesystems when preening.'
We will really appreciate the log files from the locations as mentioned before, in order to analyze and investigate the reason for such behavior.
Please, let us know about the progress you have with your issue.
Thank you for your cooperation.
Regards,
Vladimir
  • November 11, 2014
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Tom Archer
Hi Vladimir,
My Macbook Pro is up and running again. With further troubleshooting I determined it wasn't a software problem but a failure of the logic board. It must be the strain (heat generation) of running the virus check was more than the six year old logic board could handle. I reflowed the logic board and everything is working again. My guess is that the virus scan program was never to blame for the problem. I really do appreciate, though, all the assistance you provided. I do have the 'diagnostic report' folder if you still want it, but I would need instructions on how to send via FTP (I didn't see the article you referred to concerning sending with FTP).
Again, thanks for your help.
Sincerely, Tom
Zbynek(Avast)
Hi Tom,
We don't need diagnostic data if it was not caused by AVG.
I am happy to see that your issue is resolved.
Thanks for posting back.
  • November 18, 2014
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